FAQs

Please contact us asap! We pack and process online orders to get them to you as quickly as possible, sometimes we may not be able to make an update to your order. Email help@stirlingsports.co.nz and we'll do the best we can to assist you!

Online orders have 30 days to be returned or exchanged, please visit Returns & Exchanges for more information. 

If you have an online gift card, it will be sent to you via email.

The email will contain a unique gift card code, which you can apply at the checkout when completing your purchase.

If you are having trouble using your gift card, please email help@stirlingsports.co.nz.

Please email help@stirlingsports.co.nz with the gift card number, pin and $ value.

Once received we will issue you an online voucher, which can be used online only. The physical gift card will no longer be able to be used in store.

We accept Afterpay, Mastercard, Visa and AMEX.

All orders placed on stirlingsports.co.nz are processed through a fraud profiler to ensure the safety of our customers and to confirm that there is no fraudulent activity. If you have received this email, you order may have shown a few red flags. Some common triggers can be as simple as that the email address does not match the receiver details. Please don't be alarmed if you receive this email. If you'd like further clarification please do not hesitate to get in touch.

Please reply to our email if you have any questions, if we do not receive any communication back when we have requested further information, the order will be cancelled and refunded after 5 business days.

We frequently adjust our prices in response to trends, events and stock levels. Unfortunately we are unable to provide a refund on the difference if the item you ordered goes on sale or promotion.

Keep an eye out as we will have another promotion or sale soon!

When clicking into an item, you can click the 'Store Availability' button found on the product page. Here, you'll be able to see if your local store has the item in stock.

Due to demand, we recommend contacting the store directly to confirm availability.

You can find our store details on the store locator page.

Footwear is shown in US sizing, unless stated otherwise in the product description. Choose your regular NZ footwear shoe size as US & NZ sizing is the same.

Footwear marked as unisex is in mens sizing, please use the size guide to find the size conversion for womens sizing.

Apparel is in NZ sizing.

Specific information about sizing can be found in the size guide located on each product.

Prices may vary from time to time. Stirling Sports stores are individually owned and operated therefore occasionally there may be store specific sales and promotions.

Shipping is free for orders over $150, orders under $150 will incur a $10.00 courier charge. Our NZ Post shipping service typically takes 1-4 business days and requires a signature upon delivery.

Click & Collect is free for orders over $150, orders under $150 will incur a $3.00 handling fee. Please note that Click & Collect orders can take 1-4 business days if your local store does not have the stock available

We work hard to process and pack your order as quickly as possible! However, during sale or peak periods, there may be slight delays. Once your order is packed, you'll receive a dispatch email containing your tracking link.

Sometimes these emails can end up in your junk or spam folders, so be sure to check there before reaching out to us. Thank you for your patience!

Please send an email to help@stirlingsports.co.nz and we'll look into this further for you! Don't forget to include your order number for reference.

Once your order is packed, you'll receive a dispatch email. Please note that tracking information may not update immediately; it typically begins to update once our courier has picked up your parcel and scanned it into their system.

If you don't see updates right away, don't worry—tracking will become active as soon as our courier processes your package

The rest of your items are still on their way, sometimes if the whole order cannot be fulfilled by one store, it will be split into multiple orders and sent from different locations. Once your items have been packed by the stores, you will receive an email with tracking information.

Please allow 48 hours for us to process your return request from the time it has been received. You will receive email confirmation once your request has been actioned. Our refunds may take 1-3 business days to process back to the original payment method.

Please note, If you requested an exchange but received a refund or an online gift card instead, unfortunately we were unable to fulfil your exchange request due to stock availability.

If you believe an item that you purchased online with us is faulty, please send an email to help@stirlingsports.co.nz right away.

Don't forget to include your order number as well as images that specifically focus on the area where you believe the fault lies.

Once we have received your email, we'll be in touch with you to arrange an assessment. Please note, this process can take up to two weeks. For more information, please refer to our Returns & Exchanges page.

If you purchased an item in-store and believe it's faulty, please return it to the original store where you made the purchase. The staff will work with you to find a suitable solution.

Provide answers to common questions your audience might have. It can help reduce customer support inquiries and improve their overall experience.

Our online gift cards are sent via email and contain a unique code. The code can be applied at the checkout when completing your purchase.

If you are having trouble, please feel free to email help@stirlingsports.co.nz for assistance.

Please take your item(s) back to any Stirling Sports store with proof of purchase. Items must be in brand new, unused condition with the original tags attached.

Because our stores are franchised, stores can carry different product ranges therefore a suitable exchange may not be available. Customers are encouraged to return to the original store of purchase. For the full returns policy please see here.

Employment is arranged by the owner of each of our stores. For more information, please contact your local store directly. For contact information, visit our Store Locator.

Please contact your local store directly using the contact details available on our store locator.

We value your feedback and are here to assist you. If you have a complaint or wish to provide feedback, please contact us through the following channels:

• Email: help@stirlingsports.co.nz
• Contact form: Visit our Contact Us page to submit your feedback directly

Send an email through to help@stirlingsports.co.nz. We're here from 9:00am - 4pm, Monday - Friday.