Delivery and Returns
2.0 Delivery Policy
2.1 Any order made via this site is an offer to purchase one or more products. When we receive a valid order we will accept the offer by confirming to you via email that we have received and are processing the order.
2.2 Your order will be delivered by Courier Post or PBT Couriers and you will be able to monitor the delivery progress of your order via their ‘Track & Trace’ service, details will be emailed to you.
2.3 We will not be able to alter your order once the order confirmation email has been sent.
2.4 Please provide a daytime delivery address where somebody will be available to accept your order. Should this be a business address, please advise the business name or building name.
2.4.1 Gift Vouchers are a virtual product and delivered by email only
2.5 We will not courier to Private Bags or P O Box addresses.
2.6 We can send orders internationally,
2.7 Delivery charges include packaging, delivery and insurance within New Zealand only and are non-signature required for Courier Post, and signature required for PBT Couriers.
2.8 The standard 2-3 working day delivery service commences from receipt of payment to New Zealand residents for orders with payment received before 2pm on weekdays.
2.9 The priority overnight delivery to most New Zealand destinations for orders with payment received before 2pm on weekdays. Delivery will be the next working day in your region. There will be additional charges for this service.
Freight Charges within New Zealand:
Free Delivery - Orders over $100.00
$6.00 - Orders less than $100.00
$10.00 - Priority Overnight Delivery
2.10 Tracking Your Order (New Zealand orders only)
2.10.1 You will receive the “Track and Trace” details of your order via email, once your order is dispatched. These details will be available online by visiting www.courierpost.co.nz or www.pbt.co.nz and entering the tracking code included in the dispatch email. Our expectations are that the majority of orders received by 2pm will be shipped the same business day.
2.11 Estimated Delivery Times
2.11.1 If you receive your email order confirmation before 2pm on a weekday, your order should be sent the same day. A small number of orders may require extra processing time and will be dispatched the following business day. Your order may be delayed due to the following:
2.11.1.1 The item requested is currently out of stock;
2.11.1.2 Rural and some residential areas may take additional time;
2.11.1.3 Your credit card details are invalid;
2.11.1.4 Your billing address has been entered incorrectly;
2.11.1.5 The weekday is a public holiday.
2.12 International Freight charges (NZD)
2.13 To Australia, East Asia, North America, UK & Europe (some Countries, we are unable to deliver to)
2.14 We use New Zealand Post International Economy Courier. Delivery is 2-6 working days, and Freight is charged by weight. The average rugby jersey weighs approx.250 grams, the following freight costs are for orders up to 500 grams. If your order exceeds this weight we will contact you, alternatively please request a quote before placing your order. enquiries@stirlingsports.co.nz
Australia - Up to 500 gms - $25.00
East Asia & North America - Up to 500 gms - $45.00
UK & Europe - Up to 500 gms - $45.00
2.15 To South Pacific. New Zealand Post delivers by International Express Courier only, to the South Pacific. Delivery is 1-5 working days. The average rugby jersey weighs approx.250 grams, the following freight costs are for orders up to 500 grams. If your order exceeds this weight we will contact you, alternatively please request a quote before placing your order. enquiries@stirlingsports.co.nz
South Pacific - Up to 500 gms - $65.00
2.16 Tracking Your Order (International orders only)
You will receive the “Track and Trace” details of your order via email, once your order is dispatched. These details will be available online by visiting www.nzpost.co.nz and entering the tracking code included in the dispatch email. Our expectations are that the majority of orders received by 2pm will be shipped the same business day.
2.17 Here is a link to the International Economy Courier information. You may want to check with your local customs agent regarding duties and taxes as they vary depending on country. http://www.nzpost.co.nz/sending-internationally/parcels/international-economy-courier
3.0 Pricing & Payment
3.1 Each Stirling Sports store is franchised which means that stores are individually owned and operated by the franchisee of the store including any website. We try to maintain consistent pricing across our stores, however some prices may vary from region to region.
3.2 All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax).
3.3 Your credit card details will not be processed or transmitted through our site. All transactions are processed through a secure payment service provider. We use DPS to provide this service and to host and manage the payment page. All transaction sessions are stored and processed in encrypted strings. Your credit card details will not be held by Stirling Sports and cannot be accessed by our Stirling Sports staff.
3.4 If we suspect any fraudulent use of our site or personal or payment details, we reserve the right to put any order on hold while we undertake the necessary checks, including bank checks. We further reserve the right to cancel any transaction following such checks.
Further information can be found in our Term and Conditions
4.0 Returns Policy for Online Purchase
(Returns policy for Product purchased at our Stores available here)
4.1 We will accept returns up to 21 days from the purchase date. The products must be in the same condition you received them in and the original packaging/labelling.
4.2 We will provide a no questions asked refund if you return a purchase with 21 days of the date of purchase as long as the item/s are in the “Original Packaging and Condition” along with a completed “Returns Form” and “Proof of Purchase”. We will process your refund in the same format as the original purchase .i.e., we will credit the same credit card number used to make the purchase.
No returns will be accepted through the Stirling Sports network of stores throughout New Zealand.
4.3 Should you wish to exchange the item purchased for another item. You will need to provide proof of purchase and to pay any delivery charges applicable for the outgoing replacement item/s. The products returned or exchanged must be in a resalable condition with the original packaging intact and all labels etc returned with the item/s.
Repairs/Faulty Goods
4.4 Should you consider that the item purchased has a manufacturing fault that can be repaired, we will arrange to have the necessary repairs completed at our cost. Should the product be outside its warranty conditions, or the fault is caused through fair wear and tear, we should be able to get the product repaired at the customer’s expense.
4.5 When it is not possible or practical to repair a product, we will replace the product with the same or similar product if available. Should a replacement not be available you will be given the opportunity to either exchange it for another product to the same value as your original purchase price OR a full refund depending on your preference.
4.6 Returns Procedure
4.6.1 Use a carton or courier bag, pack product in the original packaging and send to us via a parcel carrier of your choice.
4.6.2 Complete the online returns form, click here for a downloadable returns form. Do not forget to place the fully completed returns form along with the proof of purchase along with your returned item in the courier package.
4.6.3 To aid your protection please use a courier or registered mail and retain your tracking receipt details. Please send returns to:
Attention: Returns
Stirling Sports Online
Upper Level
Meridian Mall
Dunedin
Note: COD’s will not be accepted.
Please retain your shipment receipt until you have received your replacement, credit or refund.
Should you require further information please contact us on 03 477 8999 or e-mail us at enquiries@stirlingsports.co.nz
4.7 Our normal returns policy does not apply to Gift Vouchers. They are non returnable and non redeemable for cash.
Further information can be found in our Term and Conditions